1. How can an apartment manager or landlord obtain a copy of a tenant's ambulance transport records for their insurance company?
An apartment manager, landlord, or other third-party may request medical records and/or an itemized billing statement for a tenant, family member, friend, or client provided they obtain authorization from the patient. Requestors should have the patient complete an Authorization For Release of Protected Health Information form naming them as the authorized recipient of the patient's confidential medical records, and submit to LAFD along with required supporting documentation, and payment for any fees owed, to the EMS Records Unit via e-mail to LAFD.EMSRecords@lacity.org, via fax to (213) 978-3813, or via regular mail to LAFD at the address listed on Page 3 of the form. All requested information must be provided along with any required documentation, such as copies of driver licenses, birth certificates, death certificates, etc. There is no charge to patients requesting records for themselves or any request for an itemized statement only. For all other requests the following fees apply for each record: $13 for Patient Care Report(s) & Itemized Statement; $10 for a 9-1-1 Audio Recording. Questions may be directed to EMS Records at LAFD.EMSRecords@lacity.org or at (213) 978-3648.
2. What if a patient was in an accident and is awaiting settlement of their lawsuit or other legal action?
City policy establishes full cost recovery associated with providing ambulance transportation to patients. The City does not accept liens or otherwise delay recovery efforts pending the outcome of any lawsuit, appeal, or other adjudication process involving the patient and third-parties.
3. What if a patient was transported via ambulance and has questions about what happened to their car, bike, motorcycle, or other personal property?
In certain circumstances, the LAFD or other first responder (i.e., LAPD), may take a patient’s property into custody. These agencies will normally attempt to contact the patient to inform them of the status of their property. Patients who believe their vehicle or other property was recovered by first responders should contact EMS Records Unit at (213) 978-3648 or via e-mail at LAFD.EMSRecords@lacity.org for assistance.
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