Metropolitan Fire Communications, more commonly Communications, more commonly referred to as "MFC", is responsible for processing emergency and nonemergency coverage throughout the City, and facilitating requests from field resources. The new facility is located at 500 E. Temple St., which is adjacent to Fire Station 4. The communication center works in concert with a multitude of allied agencies, including: Los Angeles Police Department (LAPD), Los Angeles County Fire Department (LACOFD), Los Angeles County Sheriff’s Department (LASD), Verdugo Dispatch Center, MTA, etc.
The Metropolitan Fire Communications Center began operations in fiscal year 2011-2012 with the opening of a modernized dispatch center that incorporates significant technological upgrades; such as, Voice-Over Internet Protocol (VOIP) A system capable of supporting next generation 9-1-1 voice and data delivery; a new fiber optic networked Fire Station Alerting System; and newly configured workstations allowing for operational efficiency. Before opening MFC, the LAFD dispatch center was referred to as "OCD", Operations Control Division, which was stationed at P-4 in City Hall East (200 N. Main St.). Upon activation of MFC, OCD became the back-up dispatch center.
The 78 dispatchers assigned to Metro Fire Communication are either Firefighter EMT or Firefighter Paramedics. Their primary responsibilities are as call takers and resource controllers. For continuity between Battalion Commanders and Captains, all dispatchers are assigned to 24 hour platoon duty schedules. A number of dispatchers have added responsibilities due to their extensive training. These include the duties of Resource Ordering Status System (ROSS) Management, instructors for upcoming dispatch training classes, peer instructors for newly trained dispatchers, LAPD and 311 dispatch orientations, Paramedic First Responders (AU-200) and various new projects.
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