Requests for records are processed in the order received and may take up to 3-5 weeks. Records requests cannot be processed the same day or otherwise expedited. To reduce processing time requestors should ensure that all required forms are completed and supporting documentation submitted at the time of the initial request.
An Authorization For Release of Protected Health Information form is required from patients and third-parties requesting medical records. Medical records are highly confidential and State and Federal laws require that the LAFD ensure that such records are released only to the patient, the patient's authorized representative, or as otherwise allowed by law. The authorization form is the LAFD's way of verifying that a patient is authorizing the release of their confidential medical information.
The EMS Records Unit recently adopted Virtru to securely deliver the requested records via encrypted email. In order to read the encrypted email sent by EMS Records, you will need to first verify your identity prior to opening and reading the secure message. The attached video link explains what you will experience when you receive a Virtru encrypted email. The records can also be delivered by fax, US mail or pick-up in person and arrangement can be made by contacting the EMS Records Unit at (213) 978-3648 or via e-mail at LAFD.EMSRecords@lacity.org.
Effective January 1, 2019, there is no charge to patients or the patient's authorized representative requesting medical records. Fees for production of medical records in response to a subpoena remain in effect.
To correct billing errors, patients should complete a Request For EMS Billing Correction Or Exemption form and submit to LAFD at the address listed on Page 2 of the form, or contact the LAFD's billing contractor, Digitech, at (888) 772-3203.
8. What are the fees for ambulance transport and why are the charges so high?
The cost of the Emergency Medical Service Program consists of direct and indirect costs including salaries, supplies, and related expenses. City policy establishes full cost recovery associated with providing ambulance transportation to patients, either from the patient’s insurance provider, the patient directly, or both. The charges for ambulance transport are established by Los Angeles City ordinance and the current rates are set forth in Los Angeles Administrative Code Section 22.210.2(b).
If an ambulance bill has not been paid, the account may be referred to Collections in accordance with City policy. If an ambulance bill is paid after an account has already been referred to Collections, additional fees apply. Patients experiencing financial difficulties may be eligible for low-income assistance by contacting the LAFD billing agent, Digitech, at (888) 772-3203.
10. Is there a bill if a patient didn't call 9-1-1 or was not transported to a hospital?
The Los Angeles Fire Department bills for ambulance transport only. Patients may refuse transport, in which case no charges are incurred. In the event of an ambulance transport, the LAFD is mandated by law to recover the full cost of providing ambulance transportation to patients, either from the patient’s insurance provider, the patient directly, or both. The charges for ambulance transport are established by Los Angeles City ordinance and the current rates are set forth in Los Angeles Administrative Code Section 22.210.2(b).
11. Is the LAFD's Notice of Privacy Practices available?
Print out a copy of the Los Angeles Fire Department Notice of Privacy Practices or contact EMS Records at LAFD.EMSRecords@lacity.org or (213) 978-3648 to request that a copy be faxed or mailed.
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