Low-Income Assistance
1. What options are available for those who do not have health insurance or cannot afford to pay the ambulance bill? Is there relief for low-income patients?
Patients without health insurance or those experiencing financial difficulties may qualify for low-income assistance. The patients may submit a completed Request For EMS Billing Low Income Assistance form and all supporting documentation, including complete tax returns and W2s, to the LAFD at the address listed on Page 2 of the form, or contact the LAFD's billing contractor, Digitech, for assistance at:
- (888) 772-3203 for transports on or before October 1, 2023
- (833) 532-2238 for transports after October 1, 2023
Digitech representatives are available by phone between 7:00 a.m. and 5:00 p.m. PST.
2. Who qualifies for the LAFD Low-Income Assistance Program? What options are available to those who don't qualify but still need assistance?
The Low-Income Assistance Program provides an exemption from fees resulting from an ambulance transport to patients whose household income does not exceed the maximum allowable. Information about the low-income assistance program and income thresholds are found on the Request For EMS Billing Low Income Assistance form. For those who do not qualify for low-income assistance, contact Digitech at (888) 772-3203 or (833) 532-2238 to discuss possible alternative payment arrangements.
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